Glass House, a high-volume restaurant and event venue in Cambridge, Massachusetts, relies on TipHaus to manage one of the most complex tipping environments in The Briar Group portfolio. With daily corporate functions, MIT-driven events, and weddings of up to 300 guests stacked on top of regular dining service, manual tip management previously consumed significant Manager time and produced recurring discrepancies. Since implementing TipHaus, Manager Mattie Koeneman now saves more than 20 hours per month, eliminates at least $300 in monthly tip discrepancies, and maintains a fair, transparent system that strengthens staff trust and operational efficiency.
20+ Hours
Saved per month by automating daily reconciliation and eliminating manual spreadsheets for managers
$300+
In discrepancies removed monthly with further error reduction during peak wedding season
Fairness & trust with transparent tip breakdowns and balanced earnings across roles
Cambridge, Massachusetts
1
Restaurant + High-Volume Event Venue
Mattie Koeneman, Manager of Briar Group
Glass House struggled with time-consuming manual tip calculations and tip reconciliation, weekly tip discrepancies, and inconsistent fairness between servers and bartenders, especially during large banquet events.
TipHaus automated tip reconciliation, introduced customizable bartender and banquet rules, and delivered real-time transparency that improved fairness, accuracy, and payroll efficiency.
Reduce tip calculation time by 80% while eliminating manual errors and discrepancies—ensuring accuracy and legal compliance
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Give your team daily access to their earnings. No cash, no bank runs, no stress.
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Glass House serves a steady flow of daily guests alongside a heavy volume of corporate, university, and private events:
• 2–3 events per day, often 15–100+ guests
• Large summer weddings with up to 300 guests
• 7 tipped employees working peak services
With constant event variability, balancing earnings and maintaining accuracy required manual oversight that consumed a large portion of leadership’s time.
Before TipHaus, the team faced:
• Up to 45 minutes of daily manual reconciliation, especially during banquet season
• Recurring tip discrepancies averaging ~$75 weekly
• Fairness concerns between servers and bartenders
• Spreadsheet errors and inconsistent formulas
• Additional payroll labor to resolve mistakes
This left little room for proactive staffing adjustments or ensuring equitable earning opportunities across the team.
With TipHaus, Glass House fully automated its tip reconciliation process, introduced precise custom rules for bartenders and banquets, and gained real-time visibility into daily and weekly earnings.
Mattie can now quickly adjust staffing to keep earnings balanced and fair, while employees benefit from transparent breakdowns that build trust. TipHaus’ integration with Toast POS ensures accurate data flows directly to payroll without the manual checks that previously consumed time and introduced risk.
These improvements have eliminated recurring discrepancies, standardized complex banquet adjustments, and saved over 20 hours each month.
Before TipHaus, I was spending over 20 hours a month manually reconciling tips and fixing late punches, edits, voids, and POS errors. TipHaus takes care of all that complexity and gives me back time to focus on what really matters. We also love how flexible the tip rules are in TipHaus, for example ability to set 5% for bar sales, 7% for banquets, and turning bartender participation on or off in just 1 click.
Mattie Koeneman
Manager of Briar Group
See why TipHaus is trusted by 500,000+ hospitality professionals
Glass House now saves over 20 hours a month in manager’s time, eliminates costly tip discrepancies, and provides full transparency for staff, all thanks to TipHaus. With customizable tip rules for bar and banquet service and automated reconciliation, the team has simplified complex tip management, reduced payroll errors, and created a fair, efficient system that supports both daily restaurant service and high-volume events.
